Production of French Bonsai
Delivery
For questions about delivery, please contact us
Delivery prices
Delivery costs include the preparation, packaging and transport of your order. Preparation costs are fixed, while shipping costs vary according to the total weight of the parcel.
The total cost of delivery therefore depends on the total value of your order.
How is a bonsai delivered?
Transporting a bonsai is a real challenge - and believe us, we've thought long and hard about it. It's probably one of the trickiest things to ship. While pines and junipers have supple foliage that can take a few knocks, maples, with their fine, fragile branches, require very special care.
That's why we've developed a specific packaging process, designed to offer your bonsai maximum protection. Thanks to this care at every stage, you can be sure that it will arrive at your home in perfect condition.
Packaging stages
The pot is first carefully watered and then wrapped in plastic film. This method limits the evaporation of water and maintains a good level of humidity throughout the journey. We have found that, thanks to this process, the substrate remains moist even after more than a week's travel.
It is then protected by bubble wrap and polystyrene, which we collect from local companies. This assembly gives the bonsai excellent stability, while effectively absorbing any shocks during transport.
For the most sensitive consignments, a bespoke wooden structure is made to securely hold the pottery. For more compact formats, we use particularly robust double/triple-flute cardboard boxes, which provide excellent protection.
Finally, the whole package is wrapped in cardboard and stretch film, adding an extra layer of protection for safe transportation.
As far as possible, we use recycled materials to manufacture our packaging. The wood used for the structures, for example, comes from end-of-life pallets, while the polystyrene is recovered from large retailers who would otherwise have thrown it away. It's better to give these materials one last useful purpose - transporting your bonsai safely - than to see them end up prematurely in the incinerator.
Shipping your bonsai
Depending on the weight and size of your parcel, it will be shipped via one of our partner carriers: DPD or Geodis.
The average delivery time is 2 to 3 working days. We control the dispatch date, but not the delivery date. If you have a preference for the dispatch date, please let us know by e-mail - we will do our best to accommodate it.
During periods of high temperatures, we ship at the beginning of the week to prevent the trees from getting stuck in warehouses that are unsuitable for storing them properly. In the event of heatwaves or extreme conditions, shipments may be temporarily suspended until temperatures return to more favourable levels.
Throughout the year, shipments take place every day of the week, with the exception of Fridays and weekends.
During holiday periods, shipments are also made during the week and on Fridays if necessary.
When you receive your parcel
On delivery, it is essential to open the parcel in the presence of the delivery person in order to check the condition of the bonsai and its pottery.
If there is visible damage or a major problem, we recommend that you refuse the parcel. In this case, remember to take photos of the parcel from all angles, including the damaged areas, to support any claim.
It is also essential to make a reservation directly on the delivery note :
- Geodis: indicate precise reservations on the receipt
- DPD: submit a detailed complaint accompanied by photos
These steps are essential to ensure that your return or refund is carried out under the best possible conditions.